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Feedback and Complaints
Get in touch with your compliments, comments or concerns.
Patient Reviews
Below are a selection of reviews from our patients, you can also view our latest reviews on the Working Feedback website
Not been long at this practice and have found everyone so kind and caring, the nurses are great!
Thank you
Had a callback next day and saw a great GP who explained everything to me I needed. Reception staff are excellent. All round. Excellent.
Telephone consultation with Dr Omally who quickly realised I needed a blood transfusion. He showed professionalism and empathy.
Such a lovely woman. Easy to talk to. Felt at ease instantly.
It makes such a difference to any visit to BMC
Complaints and Feedback
We welcome feedback to tell us what we are doing right and what we can improve.
Friends and Family Test
The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick and anonymous way to give your views after receiving NHS care or treatment.
Complaints
If you've had a bad experience we'd also like to know. View our complaints procedure.
Practice Performance
GP Patient Survey
The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over two million people across England. The results show how people feel about their GP practice.
Care Quality Commission
The Care Quality Commission (CQC) makes sure hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective, compassionate and high-quality care and encourages them to make improvements where possible.
Our overall CQC Rating was: GOOD
Not been long at this practice and have found everyone so kind and caring, the nurses are great! Thank you
Had a callback next day and saw a great GP who explained everything to me I needed. Reception staff are excellent. All round. Excellent.
Telephone consultation with Dr Omally who quickly realised I needed a blood transfusion. He showed professionalism and empathy.
Such a lovely woman. Easy to talk to. Felt at ease instantly. It makes such a difference to any visit to BMC